Job Description

Deputy Chief Operations Officer (DCOO)

Second-in-command to the COO | Execution-Focused Operational Leader

A local Community bank is searching for a 2nd-in-command, Deputy Chief Operations Officer. This is part of a succession plan. The Deputy COO ensures the bank's day-to-day operations run smoothly while executing the strategic vision set by the CEO and COO. This role bridges strategy and execution — turning high-level plans into measurable operational performance.

Job Responsibilities

Operational Leadership

Oversees daily operational workflow across branches and back-office functions
Improves efficiency in loan processing, deposit operations, treasury services, and customer service functions
Drives consistency across multiple markets (Baton Rouge, NOLA, Jackson, etc.)

Process & Risk Management

Identifies bottlenecks and improves internal controls
Partners with Compliance, Risk, and BSA to ensure operational integrity
Prepares departments for audits and regulatory exams

Technology & Systems Oversight

Works closely with core systems, LOS platforms, and digital banking initiatives
Helps implement operational tech upgrades
Manages vendor relationships and contract negotiations

Team Development

Coaches operational leaders
Implements performance metrics
Builds scalable infrastructure for growth

Strategic Execution

Translates strategic growth goals (asset growth, branch expansion, market entry) into operational readiness
Ensures staffing, systems, and policies can support expansion

Ideal Background

10+ years in banking operations
Experience with nCino and CECL Software preferred
Experience in larger community or regional bank settings
Strong understanding of loan operations, deposit ops, and treasury services
Regulatory exam exposure
Experience with SOX Controls
Process improvement or Lean/Six Sigma experience is a plus

Job Tags

Contract work, Local area

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